Refund Policy
Introduction
- At El Kausar SEZCO, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which we accept returns and provide refunds.
Returns
- Non-Returnable Items: Certain items are non-returnable, including perishable goods, personalized items, and items marked as final sale.
Refunds
- Processing Time: Once we receive and inspect the returned items, we will process your refund. Refunds are typically issued within 7 business days.
- Method: Refunds will be issued using the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
- Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your order, the shipping cost will be deducted from your refund.
Exchange Policy
- Exchanges: If you wish to exchange an item for a different size or color, please return the original item and place a new order. Exchanges are subject to product availability.
Damaged or Defective Items
- Claims: If you receive a damaged or defective item, please get in touch with us within 7 days of receipt. We will arrange for a replacement or refund, depending on your preference and product availability.
How to Request a Return
- Contact Us: To initiate a return, please contact us at Phone: +252 638 503 568 & +252 658 503 568 with your order number and reason for return. We will provide instructions for returning the item.
Contact Us
- Inquiries: For any questions or concerns regarding our Refund Policy, please contact us at Phone: +252 638 503 568 & +252 658 503 568. Our customer service team is here to assist you.
